Before filling out the repairs form, we recommend checking our FAQs, to see if a solution to the problem you are experiencing with your Roadsurfing product has already been suggested.
If you do not find the answer in our Frequently Asked Questions, please fill out the form below and our team will get back to you within 48 hours (Monday to Friday).
Please submit photos and / or videos of the issue. Examples of images / videos that we need to diagnose the problem can be: Examples of images / videos that we need to diagnose the problem can be:
If your board does not turn on / have problems connecting / not charging:
- The inside of the battery box that can be opened using the Y-Tool
- The inside of the ESC box that can be opened using the Y-Tool
- The charger where we can see the color of the indicator (usually red or green)
- The display on the remote control, when you try to turn on the board
Problems with the engines
- Videos of how the engine / engines react when you accelerate with the remote control / manually turn the engines (the engines are the two rear wheels)
- Videos of the engine / engines if it / they make sounds that you think affect performance